Terms and conditions.

At Fauna & the Moon, we prioritise exceptional quality and service, aiming to provide a meaningful experience with every interaction. We’re here to ensure that your shopping experience is seamless and satisfying.

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Order Processing and  Shipping​

Each item is handcrafted in our workshop, meaning processing times may vary. Please refer to each product listing for specific creation times. Shipping options and estimated delivery times will be provided at checkout. We also offer international shipping, with delivery times generally ranging between 7–20 business days, depending on your location.

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Custom Orders​

We gladly accept custom orders and adjustments on existing designs to create a unique piece tailored to you. For enquiries on custom orders, please contact us directly through our Contact page or email.

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Returns and Exchanges​​

We do not offer returns or exchanges for change of mind, as each item is made to order. However, if you encounter any issues with your purchase, please don’t hesitate to contact us. We’ll work with you to find a solution that suits.

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Product Care and  Support​

To help you maintain the quality of your leather goods, we’ve posted a blog with detailed leather care tips. It'll give you guidance on conditioning, storing, and protecting your items. If you need advice on maintaining your product over time, feel free to reach out. 

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Communication​

We’re committed to clear and timely communication. Feel free to reach out with any questions or concerns. We typically respond within 24–48 hours.

 

Sustainability Promise​​

At Fauna & the Moon, we strive to create products that last, supporting a more sustainable approach to fashion and home goods. We believe in quality over quantity, ensuring every piece is made to be cherished for years to come.

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Contact Us For questions, custom enquiries, or assistance with your order, you can reach us through our Contact page or by email.