SHIPPING & RETURNS

Shipping Costs

We ship through Australia Post, with shipping costs calculated at checkout based on your location.

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Shipping Times

Once your order has shipped, it typically arrives within 3–5 business days for domestic orders and 7–20 business days for international deliveries. Please note that international orders may incur customs fees or import taxes, which are the customer’s responsibility. You’ll receive a notification once your order is on its way.

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Packaging

We take great care to securely package your order to ensure it arrives in excellent condition. If your order is damaged in transit or if you encounter any issues, please contact us at faunaandthemoon@outlook.com, and we’ll do our best to assist.

We do not offer returns or exchanges for change of mind, as each item is made to order. However, if you encounter any issues with your purchase, please don’t hesitate to contact us. We’ll work with you to find a solution that suits.