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  • How are the products made?
    Our products are made right in our own home workshop. We start by designing the piece, then cutting and gluing the leather before stitching it all together either by hand or with our industrial leather stitcher. It's a hands-on process that takes a lot of care and attention to detail, but we wouldn't have it any other way. If you're interested in the creation process, you can take a look at our Instagram @faunaandthemoon.leather where we post behind-the-scenes photos and videos.
  • How long does it take for my order to be processed and shipped?
    Currently we are in the process of moving workshops, so orders will be created and posted by mid-late July 2024. Once shipped, you can expect your order to arrive within 3-5 business days if you're in Australia, while international shipping might take a bit longer - about 7-20 business days. We offer flat-rate shipping of $8 within Australia. Check out our International Shipping FAQ to find out more about shipping costs. We'll make sure to keep you updated on your order status once it's on its way!
  • Do you offer international shipping?
    We offer international shipping for a flat rate of $25, or $18 for NZ, so you don't have to worry about any surprise costs at checkout! Keep in mind that international shipping times can vary between 7-20 business days, depending on your location. If you have any questions about international shipping, please don't hesitate to reach out to us. We're always happy to help!
  • What type of leather do you use for your products?
    We collect our leather from an Australian supplier who sources hides from Italy and Brazil. Each piece is carefully selected for its softness, durability, and natural beauty.
  • What is your return policy?
    As all of our items are handmade to order, we cannot offer refunds or exchanges for change of mind. If you're unhappy with your order, please don't hesitate to reach out to us! We're always happy to help and find a solution that works for you.
  • Can I customise the design of a product?
    Absolutely! We love custom orders as they challenge our skills and creativity, and allow us to work together with our customers to create a unique and personalised item that they will cherish for years to come. Head on over to our Contact page to learn more.
  • How do I care for and maintain my leather goods?
    Taking good care of your handmade item is essential for its longevity. To keep your leather goods supple, it's important to condition them regularly with a cream-based neutral polish, and applying a colourless waterproof spray every few months will give them extra protection. You can find our favourite leather conditioner here.
  • Can I visit your workshop to see your products in person?
    Unfortunately, we're not able to offer in-person visits to our workshop as we work from our home. However, we'd love for you to check out our Instagram account @faunaandthemoon.leather, where we post behind-the-scenes videos and photos of our creation process and products.
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