Question 1

How are your products made?

Accepted Answer

All our products are crafted in our home workshop, where each piece begins with a collaborative design process. We carefully cut, glue, and stitch the leather, sometimes by hand and sometimes with our 1947 Singer or industrial leather stitcher. It’s a hands-on process that demands care and attention to detail, and we wouldn’t have it any other way. If you’d like a peek into our creation process, visit us on Instagram @faunaandthemoon, where we share behind-the-scenes photos and videos of our past and current projects.

Question 2

What type of leather do you use?

Accepted Answer

In our workshop, we work exclusively with premium leather sourced from New Zealand, Italy, and Brazil, chosen carefully to suit each product's design and structural needs. New Zealand leather offers durability and a beautiful finish, perfect for bags and accessories that need to stand the test of time. Italian leather brings a luxurious softness, making it ideal for items meant to be cherished and passed down. Brazilian leather provides both strength and versatility, offering excellent support for structured pieces. Each type of leather is selected with intention, ensuring every piece is crafted to bring lasting beauty and quality to your life.

Question 3

Can I customise the design of a product?

Accepted Answer

Custom orders are a special part of what we do—they allow us to stretch our skills and creativity while working closely with you to craft a one-of-a-kind piece you'll treasure for years. To get started, head over to our Contact page.

Question 4

How do I care for and maintain my leather goods?

Accepted Answer

To maintain the longevity of your handmade leather goods, regular care is essential. Keep your leather supple by conditioning it periodically with a cream or wax-based neutral polish. Additionally, applying a colorless waterproof spray every few months will provide extra protection. You can find our recommended leather conditioner here and explore our complete leather care kit for all your maintenance needs.

Question 5

Can I visit your workshop to see your products in person?

Accepted Answer

Unfortunately, we’re unable to accommodate in-person visits to our workshop, as we operate from home. However, we invite you to visit our Instagram account @faunaandthemoon, where you can find behind-the-scenes videos and photos showcasing our creation process and products.

Question 6

How long does it take for my order to be processed and shipped?

Accepted Answer

Since each item is made from scratch, processing and shipping times may vary based on the specific product. Please refer to the individual listing for the most accurate creation time.

Question 7

Do you offer international shipping?

Accepted Answer

Yes, we do ship internationally! Shipping times generally range from 7 to 20 business days, depending on your location. If you have any questions about international shipping, please don’t hesitate to reach out—we’re happy to help!

Question 8

What is your return policy?

Accepted Answer

As all of our items are handmade to order, we cannot offer refunds or exchanges for change of mind. If you're unhappy with your order, please don't hesitate to reach out to us! We're always happy to help and find a solution that works for you.

Frequently asked questions